CAAT – EMPIC
Overview of the EMPIC (Safety Oversight Management System)
The Civil Aviation Authority of Thailand (CAAT) is implementing a new Safety Oversight Management System called “EMPIC,” which is a system designed specifically for aviation regulators managing safety and security oversight responsibilities, including organization types, licenses, approvals, certifications, and permissions.
CAAT aims to provide a comprehensive and efficient means of conducting various types of audits and certificates/certification processes that can be configured to cover use cases for air operators, maintenance companies, training organizations, production organizations, design organizations, aerodromes, air navigation service providers, aeromedical examiners & centers, and invoice and receipt administration.
EMPIC implementation with CAAT
| CAAT Roles | Implementation Period | Highlights of System |
|---|---|---|
| EMPIC@OAS For Air Operator and Aircraft Maintenance Organization Approval and Surveillance | 15 February 2021 (00:01, Bangkok, Thailand time – GMT+7) | – management of different approvals and certificates, including status management for certificate revisions. – handling of related certificates. – management of legal regulations. – traceability of the life cycle of operating manuals (expositions) in an organization. – certificates with surveillance periods, deviations, registered facilities, etc. – finding register for an overview on findings reported for the current organization or person, – irrespective of certificates (highly configurable, different search criteria, several entry points). – Invoice management for the AOC Certificate/Activity. – optional corrective action handling for findings in the EMPIC® WEB client. |
| For Aviation Security Instructor, Regulated Agent, Regulated Postal Authority, Known Consignor. | 31 August 2021 (00:01, Bangkok, Thailand time – GMT+7) | |
| For Aerodrome, Airfield, Air Navigation Facility (Visual Aids) | 22 October 2021 (00:01, Bangkok, Thailand time – GMT+7) | |
| For Air Navigation Services Provider (ANSP) and Flight Inspection Operator (FIO) | 25 October 2021 (00:01, Bangkok, Thailand time – GMT+7) | |
| For Approved Training Organization (ATO) | 1 September 2021 (00:01, Bangkok, Thailand time – GMT+7) | – Pilot Flight Simulator Training Device (FSTD) / ATC Synthetic Training Device (STD) – Pilot Instructor Certificate (IC) – ATC On-the-job Training Instructor Certificate (OJTI) |
| For Designated Air Traffic Controller Assessor (DATCA) | 1 October 2021 (00:01, Bangkok, Thailand time – GMT+7) | |
| For Personnel License (Pilot and ATC) | 1 January 2022 (00.01, Bangkok, Thailand time – GMT+7) | – Issue / Endorsement / Renewal / Revalidated / Reissue etc. – Skill Test |
| For Dangerous Goods Operating License and Prohibited items or Special Handling Items Operating License for Foreign Air Operator (FAOC), Regulated Postal Authority (RPA) and Other Entities (OEO – Handling Agent) | 3 February 2025 (00.01, Bangkok, Thailand time – GMT+7) | – Issue/ Renewal Dangerous Goods Operating License to FAOC, RPA, and OEO. – Issue/ Renewal Prohibited items or Special Handling Items Operating License to FAOC, RPA, and OEO. – Invoice management for the Inspection and Certificate fee. – corrective action handling for findings in the EMPIC® WEB client. |
Who needs a CAAT-EMPIC account?
As of January 2021, if you fall under the following classifications, you will need to setup a CAAT-EMPIC account.
- Applicant for the issuance, renewal, or amendment of an Air Operator Certificate (AOC) who is required to register an account by the organization.
- Applicant for owners or possessors of General Aviation (GA)
- Applicant for Aircraft Types Certificates (TC)
- Applicant for the holders of Aircraft Maintenance Organisation (AMO) / Repair Station Approvals – Domestic and Foreign
- Applicants for Aviation Security Instructor, Regulated Agent, Regulated Postal Authority, Known Consignor.
- Applications for Public/Private Aerodrome Establishment License, Temporary Take-off and Landing Area Establishment License, Public Aerodrome Operating Certificate, Air Navigation Facility Establishment License for Aerodrome and Heliport (Visual Aids) and Temporary Take-off and Landing Area.
- Applicants for Air Navigation Services Provider Certificates, Air Navigation Facility Establishment License (for CNS and Meteorological Facilities), and Flight Inspection Operator
- Applications for The Approved Flight Training Organization, The Approved Air Traffic Control Training Organization, The Approved Maintenance Training Organization, The Approved Simulator
- Applicants for The Approved Flight Instructor
- Applicants for The Approval of On the Job Training Instructor (ATC)
- Applicants for Designated Examiner Certificate
- Application for issue / renewal / reissue / endorsement of personnel licence (Pilot and ATC)
- Application for skill test of Personnel Licence (Pilot and ATC)
- Application for Dangerous Goods Operating License
- Application for Prohibited items or Special Handling Items Operating License
Documents required for applying the CAAT-EMPIC account
| Register by Personnel Account | Register by Organizations/Companies Account |
|---|---|
| For Foreigners Applicant | For Foreigners Applicant |
| 1. Copy of Passport | 1. Company Certificate |
| 2. The authorizer signed a copy of his or her identification card or Passport of the Accountable Manager | |
| 3. The attorney (ies) signed a copy of his or her identification card or passport. | |
| 4. Letter of Delegation of Authorization (example of POA) Remark For organizations/companies involved in the operation of the Air Operator Certification and the EMPIC- Organization Approval and Surveillance Module (EMPIC@ OAS), the form can be downloaded Click Here |
Note:
- Scanned file in .jpg, .jpeg, .gif, .png and .pdf format ONLY
- Maximum file size not over 10MB
Registration and Use of the EMPIC System
Create Your CAAT-EMPIC Account
(For New Users)
Sign-in to CAAT-EMPIC
(For users who already have EMPIC Accounts)
Instructions
- Before submitting applications to the Civil Aviation Authority of Thailand (CAAT), applicants should verify and ensure that all documents are correct and complete.
- When CAAT has finished reviewing the documents and evidence in the application, the system will send an email to the applicants informing them of the Reference code for logging into the EMPIC WEB Account.
- To reset and activate your EMPIC@ WEB account, log in to the EMPIC WEB Client and select Forgot user name by entering the customer number you received in the notification email.
- CAAT does not permit applicants to change the system-generated “User Name” on behalf of organizations/companies associated with the Air Operator Certificate (AOC).
- For more information, applicants can refer to the EMPIC User Guide, which is available below.
Contact Us
For any queries on CAAT-EMPIC account setup/registration, please contact the CAAT-EMPIC team at: [email protected] or by telephone at +66-2568-8800 #1921 during CAAT working hours (08:30 – 16:30, Bangkok, Thailand time, GMT+7)
Direct contact the departments.
| For Air Operator Certificate (AOC) Holders: | +66-2-568-8800 ext. 4306 |
| For Aircraft Maintenance Organisations (AMOs)/Repair Stations For General Aviation (GA) – Aircraft owners/possessors: | +66-2-568-8800 ext. 4114 |
| For Aviation Security Instructor (Application Guide click here*) | +66-2-568-8800 ext. 2903, 2907, 2908 |
| For Regulated Agent, Regulated Postal Authority, Known Consignor (Application Guide click here*) | +66-2-568-8800 ext. 2906, 2905, 2904 |
| For Public/Private Aerodrome Establishment License, Temporary Take-off and Landing Area Establishment License, Air Navigation Facility Establishment License for Aerodrome and Heliport (Visual Aids) and Temporary Take-off and Landing Area. | +66-2-568-8800 ext. 2704 |
| For Public Aerodrome Operating Certificate | +66-2-568-8800 ext. 3404 |
| For Air Navigation Services Provider Certificates, Air Navigation Facility Establishment License (for CNS and Meteorological Facilities) and Flight Inspection Operator | +66-2-568-8825 |
| Applications for The Approved Flight Training Organization, The Approved Air Traffic Control Training Organization, The Approved Maintenance Training Organization, The Approved Simulator Applicants for The Approved Flight Instructor, Applicants for The Approval of On the Job Training Instructor(ATC) (Application Guide click here*) | +66-2-568-8800 ext. 3203 |
| Applicants for Designated Examiner Certificate | +66-2-568-8800 ext. 3202 |
| For Approved Training Organisation (ATO) – Pilot Flight Simulator Training Device (FSTD) / ATC Synthetic Training Device (STD) – Pilot Instructor Certificate (IC) – ATC On-the-job Training Instructor Certificate (OJTI) | +66-2-568-8800 ext. 3203 [email protected] |
| For Personnel Licence (Pilot and ATC) (Guidance For Applicant click here*) – Issue / Endorsement / Renewal / Revalidated / Reissue etc. – Skill Test | [email protected] [email protected] |
| For Air Operator Certificate (AOC) Holders: | +66-2-568-8800 ext. 8843 |
| For Dangerous Goods Operating License and Prohibited items or Special Handling Items Operating License (FAOC, RPA, and OEO) | +66-2-568-8800 ext. 0612, 0650 |
