Even though airlines plan and prepare as best as possible in advance to ensure flights operate normally, sometimes unexpected events may cause flights to be canceled. The Civil Aviation Authority of Thailand would like to inform passengers that in cases of flight delays, flight cancellations, or denial of boarding (overbooking), passengers are entitled to protection under Regulation of the Civil Aviation Board No. 101 Measures to Protect Passenger Rights on Domestic and International Scheduled Flights
Which flights are protected under this law?
Thai Air Operator’s flights
- Domestic Flights
- International Flights (Departing from Thailand)
Foreign Air Operator’s flights
- International Flights (Departing from Thailand)
In case of flight cancellation, what are passengers’ rights?
If airlines cancel a flight, passengers shall have rights according to Regulation of the Civil Aviation Board No. 101 as follows:
Airline Complaint Channels
If you do not receive the rights as prescribed by law, you can file a complaint at: https://complaint.caat.or.th