{"id":200732,"date":"2026-03-31T16:35:20","date_gmt":"2026-03-31T09:35:20","guid":{"rendered":"https:\/\/www.caat.or.th\/?post_type=caat_media&#038;p=200732"},"modified":"2026-03-31T16:35:22","modified_gmt":"2026-03-31T09:35:22","slug":"200732","status":"publish","type":"caat_media","link":"https:\/\/www.caat.or.th\/en\/caat-media\/200732\/","title":{"rendered":"CAAT Welcomes Delegation from the Department of Rail Transport for a Study Visit\u00a0on\u00a0Complaint Management Operations\u00a0"},"content":{"rendered":"\n<p>On\u202f31 March 2026, the\u202fCivil Aviation Authority of Thailand (CAAT), through its\u202fAviation Service Center (ASC), welcomed a delegation from the\u202fDepartment of Rail Transport (DRT)\u202fon the occasion of&nbsp;a study visit to observe CAAT\u2019s operations related to\u202fcomplaint management and passenger rights protection.&nbsp;<\/p>\n\n\n\n<p>The visit aimed to\u00a0facilitate\u00a0the exchange of knowledge and best practices on\u202fworkflows, operational procedures, and complaint handling mechanisms within transport regulatory authorities, which will support DRT in enhancing its own complaint management and grievance handling manual.\u00a0<\/p>\n\n\n\n<p>During the visit, ASC presented an overview of its complaint handling process, coordination mechanisms with relevant divisions, and the use of digital tools and systems to improve service delivery and public responsiveness.\u00a0<\/p>\n\n\n\n<p>CAAT\u00a0remains\u00a0committed to promoting inter-agency cooperation and strengthening service standards to better protect transport users across all sectors.\u00a0<\/p>\n\n\n<div class=\"hero-carousel-with-thumbnail-navigation wp-block-meta-box-hero-carousel-with-thumbnail-navigation\" id=\"mb-block-ba0907d2-fcac-445f-960a-54ab3797b093\">\n\t\t\t\t<h3 style=\"text-align: center;\">Hero Carousel With Thumbnail Navigation. You can see output on frontend.<\/h3>\n\t\t\t<\/div>\n","protected":false},"featured_media":200729,"template":"","caat_media_category":[5559],"class_list":["post-200732","caat_media","type-caat_media","status-publish","has-post-thumbnail","hentry","caat_media_category-activity-en"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/caat_media\/200732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/caat_media"}],"about":[{"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/types\/caat_media"}],"version-history":[{"count":1,"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/caat_media\/200732\/revisions"}],"predecessor-version":[{"id":200733,"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/caat_media\/200732\/revisions\/200733"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/media\/200729"}],"wp:attachment":[{"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/media?parent=200732"}],"wp:term":[{"taxonomy":"caat_media_category","embeddable":true,"href":"https:\/\/www.caat.or.th\/en\/wp-json\/wp\/v2\/caat_media_category?post=200732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}