{"id":171914,"date":"2025-02-18T05:14:59","date_gmt":"2025-02-17T22:14:59","guid":{"rendered":"https:\/\/www.caat.or.th\/?page_id=171914"},"modified":"2025-10-27T17:06:14","modified_gmt":"2025-10-27T10:06:14","slug":"passenger-rights-protection","status":"publish","type":"page","link":"https:\/\/www.caat.or.th\/en\/aviation\/passenger\/passenger-rights-protection\/","title":{"rendered":"Passenger Rights Protection"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center is-style-caat-heading-underline\">Passenger Rights Protection<\/h2>\n\n\n\n<p><strong>Air Passenger Rights<\/strong><\/p>\n\n\n\n<p><strong><u>Relevant Laws and Regulations are as follows:<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.caat.or.th\/laws-regulations\/132479\/\" title=\"\">Air Navigation Act B.E. 2497<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/laws-regulations\/132372\/\" title=\"\">Regulation of the Civil Aviation Board No. 101 Measures to Protect Passenger Rights on Domestic and International Scheduled Flights shall be in effect as of May 20, 2025.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/laws-regulations\/133576\/\u0e1e.\u0e28. \u0e52\u0e55\u0e55\u0e56\" title=\"\">Ministry of Transport Announcement on Protection of Passenger Rights related to Charter Flight Services B.E. 2556<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/laws-regulations\/132375\/\" title=\"\">Regulation of the Civil Aviation Board No.104 Denied Boarding of Passengers<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Common Issues That May Be Encountered During Air Transport<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.caat.or.th\/en\/publication\/179240\/\" title=\"\">Flight Delays<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/en\/publication\/179245\/\" title=\"\">Flight Cancellations<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/en\/publication\/179249\/\" title=\"\">Flight Delays\/Cancellations<\/a>\u00a0(in the case of chartered flights)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/en\/publication\/179254\/\" title=\"\">Denied Boarding due to Overbooking or Aircraft Type Change\u00a0<\/a>(protected under CAAT Regulation 101)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/en\/publication\/179259\/\" title=\"\">Denied Boarding in accordance with Regulation of the Civil Aviation Board No.104<\/a>\u00a0(not protected under Regulation of the Civil Aviation Board No.101)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/en\/publication\/179264\/\" title=\"\">Tarmac Delays<\/a>\u00a0(when aircraft is on the ground and passengers are on board)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Scope of Law Enforcement<\/strong><\/p>\n\n\n\n<p><strong>Regulation of the Civil Aviation Board No.101 and Regulation of the Civil Aviation Board No.104<\/strong><\/p>\n\n\n\n<p><strong>Thai Air Operators<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domestic Flights<\/li>\n\n\n\n<li>International Flights (Departing from Thailand)<\/li>\n<\/ul>\n\n\n\n<p><strong>Foreign Air Operators<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>International Flights (Departing from Thailand)<\/li>\n<\/ul>\n\n\n\n<p><strong>Ministry of Transport Announcement on Protection of Passenger Rights related to Charter Flight Services B.E. 2556<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thai Civil Aviation Operators\u00a0\u00a0\u00a0Domestic and international chartered flights<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Guidance<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.caat.or.th\/publication\/170883\/\" title=\"\">Regulation of the Civil Aviation Board No. 101 Measures to Protect Passenger Rights on Domestic and International Scheduled Flights<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.caat.or.th\/publication\/170891\/\" title=\"\">Regulation of the Civil Aviation Board No. 104 Denied boarding of passengers<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><a href=\"https:\/\/app.powerbi.com\/view?r=eyJrIjoiZDUyNTM0ZjctYjk4ZC00YjIxLWI3YzMtOTYzYjYwYzM4MmM2IiwidCI6ImFmM2E4M2I2LTEzYWEtNDMwMC1hNWFlLWIxOWM4YzQyM2E1YSIsImMiOjEwfQ%3D%3D\"><u><strong>Compensation Rate For Flight Delays\/Cancellation<\/strong><\/u><\/a>\u00a0(click here)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1216\" height=\"684\" src=\"https:\/\/www.caat.or.th\/wp-content\/uploads\/2025\/10\/\u0e04\u0e33\u0e19\u0e27\u0e19\u0e04\u0e48\u0e32\u0e0a\u0e14\u0e40\u0e0a\u0e221-1-1216x684.jpg\" alt=\"\u0e04\u0e33\u0e19\u0e27\u0e19\u0e04\u0e48\u0e32\u0e0a\u0e14\u0e40\u0e0a\u0e221\" class=\"wp-image-178068\" srcset=\"https:\/\/www.caat.or.th\/wp-content\/uploads\/2025\/10\/\u0e04\u0e33\u0e19\u0e27\u0e19\u0e04\u0e48\u0e32\u0e0a\u0e14\u0e40\u0e0a\u0e221-1-1216x684.jpg 1216w, https:\/\/www.caat.or.th\/wp-content\/uploads\/2025\/10\/\u0e04\u0e33\u0e19\u0e27\u0e19\u0e04\u0e48\u0e32\u0e0a\u0e14\u0e40\u0e0a\u0e221-1-768x432.jpg 768w, https:\/\/www.caat.or.th\/wp-content\/uploads\/2025\/10\/\u0e04\u0e33\u0e19\u0e27\u0e19\u0e04\u0e48\u0e32\u0e0a\u0e14\u0e40\u0e0a\u0e221-1.jpg 1280w\" sizes=\"auto, (max-width: 1216px) 100vw, 1216px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Airline Complaint Channels<\/strong>&nbsp;<\/p>\n\n\n\n<p>If you do not receive the rights as prescribed by law, you can file a complaint at:&nbsp;<a href=\"https:\/\/complaint.caat.or.th\/\">https:\/\/complaint.caat.or.th<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Passenger Rights Protection Air Passenger Rights Relevant Laws and Regulations are as follows: Common Issues That May Be Encountered During Air Transport Scope of Law Enforcement Regulation of the Civil Aviation Board No.101 and Regulation of the Civil Aviation Board No.104 Thai Air Operators Foreign Air Operators Ministry of Transport Announcement on Protection of Passenger Rights related to Charter Flight Services B.E. 2556 Guidance Compensation Rate For Flight Delays\/Cancellation\u00a0(click here) Airline Complaint Channels&nbsp; If you do not receive the rights as prescribed by law, you can file a complaint at:&nbsp;https:\/\/complaint.caat.or.th<\/p>\n","protected":false},"author":258,"featured_media":0,"parent":171872,"menu_order":2,"comment_status":"open","ping_status":"open","template":"","meta":{"slim_seo":{"title":"Passenger Rights Protection - The Civil Aviation Authority of Thailand (CAAT) | \u0e2a\u0e33\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e34\u0e19\u0e1e\u0e25\u0e40\u0e23\u0e37\u0e2d\u0e19\u0e41\u0e2b\u0e48\u0e07\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22","description":"Passenger Rights Protection Air Passenger Rights Relevant Laws and Regulations are as follows: Common Issues That May Be Encountered During Air Transport 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