The Civil Aviation Authority of Thailand would like to inform passengers that in the event of a flight delay, flight cancellation, or being denied boarding (overbooking), passengers are entitled to protection under Regulation of the Civil Aviation Board No. 101 Measures to Protect Passenger Rights on Domestic and International Scheduled Flights. This regulation is in effect as of May 20, 2025.
Which flights are covered under passenger rights protection?
Thai Civil Aviation Operators
- Domestic flights
- International flights (departing from Thailand)
Foreign Air Operators
- International flights (departing from Thailand)
What rights do passengers have when a flight is delayed?
If a flight is delayed for more than 2 hours, the rights that passengers are entitled to under Regulation of the Civil Aviation Board No. 101 are as follows:
In case of Domestic Flight
In case of International Flight
Airline Complaint Channels
If you do not receive the rights as prescribed by law, you can file a complaint at: https://complaint.caat.or.th