Passenger Rights Protection
Air Passenger Rights
Relevant Laws and Regulations are as follows:
- Air Navigation Act B.E. 2497
- Regulation of the Civil Aviation Board No. 101 Measures to Protect Passenger Rights on Domestic and International Scheduled Flights shall be in effect as of May 20, 2025.
- Ministry of Transport Announcement on Protection of Passenger Rights related to Charter Flight Services B.E. 2556
- Regulation of the Civil Aviation Board No.104 Denied Boarding of Passengers
Common Issues That May Be Encountered During Air Transport
- Flight Delays
- Flight Cancellations
- Flight Delays/Cancellations (in the case of chartered flights)
- Denied Boarding due to Overbooking or Aircraft Type Change (protected under CAAT Regulation 101)
- Denied Boarding in accordance with Regulation of the Civil Aviation Board No.104 (not protected under Regulation of the Civil Aviation Board No.101)
- Tarmac Delays (when aircraft is on the ground and passengers are on board)
Scope of Law Enforcement
Regulation of the Civil Aviation Board No.101 and Regulation of the Civil Aviation Board No.104
Thai Air Operators
- Domestic Flights
- International Flights (Departing from Thailand)
Foreign Air Operators
- International Flights (Departing from Thailand)
Ministry of Transport Announcement on Protection of Passenger Rights related to Charter Flight Services B.E. 2556
- Thai Civil Aviation Operators Domestic and international chartered flights
Guidance
- Regulation of the Civil Aviation Board No. 101 Measures to Protect Passenger Rights on Domestic and International Scheduled Flights
- Regulation of the Civil Aviation Board No. 104 Denied boarding of passengers
Compensation Rate For Flight Delays/Cancellation (click here)
Airline Complaint Channels
If you do not receive the rights as prescribed by law, you can file a complaint at: https://complaint.caat.or.th